ULTRATIVE HK CO LTD

Payment Means

1. Western Union

Forename/ First Name/ Given name: JUAN

Surname/ Last name/ Family name: HU

Phone number: +86-755- 29630367

Address: Haoyunlai Building, Area 79, Bao An District, Shenzhen, 518102, China

***Note: Please return us following information if VIA Western Union payment

Sender's information filled on the western union form: Forename/ Surname/ Tel No. / Address/ MTCN No.

2. PayPal Account

Johnsyhu@gmail.com

Buyer would bear 4% rate for PayPal receiving charges if VIA PayPal payment.

We only ship your goods to where had been indicated in your PayPal address or payment note and cannot change the address once your order is placed.

3.1 Bank Information - SHENZHEN's Bank Account

Beneficiary Account Name: ULTRATIVE HK CO., LTD.

Beneficiary Account Number: OSA11010237376001

Company Address: Haoyunlai Building, Area 79, Bao An District, Shenzhen, 518102, China

Beneficiary Bank Name: Shenzhen Development Bank Co., Ltd., Offshore Banking DEPT

Beneficiary Bank Address: 11F, Shenzhen Development Bank Building, No. 5047, Shennan East Road, Shenzhen, P.R.C.

Beneficiary Bank SWIFT: SZDBCNBS

3.2 Bank Information - HONGKONG's Bank Account - Preferred

Beneficiary Account Name: HU FENG

Beneficiary Account Number: 6212998603603008

Address: Haoyunlai Building, Area 79, Bao An District, Shenzhen, 518102, China

Beneficiary Bank Name: China Merchants Bank Hongkong Branch

Beneficiary Bank Address: 21/F, Bank of America Tower, 12 Harcourt Road, Central, Hong Kong

Beneficiary Bank SWIFT: CMBCHKHH

Warranty Policy

Ultrative offers our products to be free from defects in material and workmanship for a period of one year from the date of shipment. This warranty does not apply to any product which has been subject to misuse, negligence, or accidental damage, or if the unit has any unauthorized modification.

Satisfaction of this warranty, consistent with other provisions herein, will be limited to replacement, or repair, or modification of, or issuance of credit for the goods.

During the warranty period, we will replace new ones in free charge in case you encountered the defective units. If the defective quantity is small, we will send you news ones and no need you return them back immediately, else if the defective quantity is not small, we ask you ship them back (you bear the shipping fees) and we will replace you new ones (my company bear the shipping fees) as soon as we received.

Anyway, please do not worry for the defective issue because we have very strict aging process and testing steps to each device before the shipment.

Order Process

1. Just let us know the model name & quantity you are interested in to place order, also advise where you want us ship the devices

2. We will prepare you the pro forma invoice accordingly with payment details for your approval. We can accept payment by PayPal, Western Union or T/T by bank.

3. We will prepare your order and ASAP return you the shipping information & tracking number after you pay for the invoice

4. You will receive the shipment after several days and enjoy our cooperation with the business

UTT-901
Q1	Why the UTT-901 with internet connection runs ok BUT in the web setting interface it shows number as *Registred* and it do not dial or accept any calls. I tried to downgrade the FW to an older one but it failed.
A1	We assume you downgraded the wrong firmware. The latest firmware can be download only from our website (it is built-in the hardware before the shipment), Please be noted the UTT-901's PCB board and software has been improved rather than other providers' similar appearance gateways.
Q2	There is also not possible to Reset it - after typing #*000 the GW only restart not reset to default. This feature does not work at ALL UTT-901 we got from you - not possible to reset, they only restart.
A2	Please note that input #*000 to only clear configuration (include user rights, network etc., exclude SIP); If you want to reset the factory default, please "Clear Config" VIA the web menu of the device.